Shipping policy

Store Details

Shop Name: Wzhhqm

Website: www.wzhhqm.com

Contact Email: hello@wzhhqm.com

Contact Phone: +48-630730549

Registered Address: ul. Kwiatowa 18, m. 42, 00-123 Warszawa, Poland

Applicable Regulations: Polish postal law, EU cross-border transport rules, Shopify logistics standards

1. Order Processing Time

1.1 All women’s apparel orders require standard handling time before dispatch:
  • Standard orders: 1–3 business days (Monday–Friday, excluding Polish public holidays, weekends)
  • Pre-order / restock items: Processing time will be clearly marked on each product page, up to 10 business days

    1.2 Once payment is confirmed, we will send an order confirmation email. You cannot modify delivery address, size, color or items after the parcel is packed and dispatched.

    1.3 During large sales (Black Friday, seasonal promotions), processing time may extend by 2–4 additional business days due to high order volume. We will send real-time progress updates via email.

2. Shipping Coverage Zones

2.1 Domestic Shipping (Poland)

We deliver to all regions of Poland, including small towns and suburban areas. PO boxes are not supported for most courier services.

2.2 International Shipping (EEA Countries)

We offer delivery to all EU / EEA member countries via cross-border logistics partners.

2.3 Excluded Regions

We do not ship to countries subject to international trade sanctions, remote overseas territories, and areas with courier service suspensions. If your location is undeliverable, we will cancel your order and issue a full refund.

3. Shipping Rates & Free Shipping Threshold

All shipping fees are calculated automatically at checkout based on destination, parcel weight and selected delivery method, displayed in PLN (Polish Złoty) including VAT.
  • Standard domestic shipping within Poland: Flat rate displayed at checkout
  • Express domestic shipping within Poland: Faster delivery with upgraded courier surcharge
  • EU cross-border standard shipping: Tiered pricing by weight and country
  • Free domestic shipping in Poland: Orders over specified cart value (threshold shown on homepage & checkout page)

    Free shipping promotions cannot be combined with other discount codes unless explicitly stated.

4. Estimated Delivery Times

All delivery times are estimated and not legally binding, excluding force majeure delays:

Domestic Poland

  • Standard shipping: 3–7 business days after dispatch
  • Express shipping: 1–3 business days after dispatch

EU Cross-Border

Standard cross-border delivery: 7–15 business days after dispatch

Factors causing delays: customs inspection, courier backlog, national holidays, bad weather, regional transport restrictions.

5. Shipment Tracking

5.1 After dispatching your package, we will send a tracking number and courier link to your registered email within 24 hours.

5.2 You can monitor parcel movement via the tracking link or contact our support team with your order number for updates.

5.3 If tracking shows no updates for over 7 business days, please email hello@wzhhqm.com to launch a parcel trace request.

6. Customs & Import Duties (International Orders)

6.1 For orders shipped to other EU countries: No additional customs duties or import tax under EU single market regulations.

6.2 For non-EU EEA destinations: Any applicable local import taxes, customs fees or administrative charges shall be fully borne by the customer upon receipt of the parcel.

6.3 Wzhhqm cannot adjust declared product value to avoid customs charges; all shipments are declared truthfully by item type and value per international transport rules. Refunds will not be issued for customs refusal of delivery.

7. Parcel Issues: Lost, Damaged, Missing Items

7.1 Damaged packaging / defective items on arrival:

Inspect the parcel before signing for receipt. Take clear photos of damaged packaging and faulty goods within 48 hours of delivery, send to hello@wzhhqm.com with your order number. We will arrange free reshipment, partial refund or full refund based on inspection results.

7.2 Lost parcel in transit:

If tracking confirms the courier has lost your package, we will coordinate a full investigation with the logistics provider. Once loss is verified, we offer free re-delivery of items or full monetary refund at your choice, all associated shipping costs covered by Wzhhqm.

7.3 Missing items inside parcel:

Submit photos of unboxing process, original packaging and received products within 48 hours of delivery. We will send the missing items free of charge without extra shipping fees.

8. Undeliverable & Returned Parcels

8.1 Parcels returned to our warehouse for the following reasons will incur return shipping costs deducted from your refund if you request reimbursement:
  • Incorrect or incomplete delivery address provided by customer
  • Failed multiple delivery attempts with no one available to receive
  • Customer refuses to accept the parcel without valid product defect grounds

    8.2 If you wish the goods to be resent after being returned, you will be required to pay a new shipping fee for re-dispatch.

9. Shipping Exclusions & Force Majeure

Wzhhqm is not liable for delivery delays caused by events outside our reasonable control: national public holidays, courier strikes, natural disasters, pandemic restrictions, border control delays, government transport limitations, third-party logistics system failures. We will notify customers of extended waiting times as soon as we receive notice from couriers.

10. Combined Policy Reference

This Shipping Policy works alongside our Return & Refund Policy, Terms of Service and Privacy Policy. For return shipping cost rules, please refer to the dedicated return policy document.

Contact Information for Shipping Queries

Email: hello@wzhhqm.com

Phone: +48-630730549

Warehouse & Postal Address: ul. Kwiatowa 18, m. 42, 00-123 Warszawa, Poland

Website: www.wzhhqm.com
Last Updated: July 2026